CUSTOMERS
The success of our customers is
our success. We will strive to exceed our customer's
expectations. We seek to create and maintain lasting
relationships based on trust and mutual success. To exceed our
customer's expectations we will focus on:
Value
Customers expect the price
they pay for products to be-fair. We consider that value is
more than just price, and that customers are willing to pay
for quality, service, and on time delivery. We strive to
provide a price that is a best value to our customer.
Delivery
We are committed to meeting
our customer delivery expectations. We will maintain open
and honest communications to keep customers informed.
Quality
RMC is committed to
excellence in all of its operations. We will continually
strive to improve the quality of our products and
operations. We will maintain a quality system that will
promote exact conformance to customer quality requirements.
EMPLOYEES
Our Employees are our greatest
asset. We will promote a work environment based on the values
of:
Respect
We will treat each other with
respect and professionalism. We recognize the diversity in
our team, and we will use that diversity as an asset. We
will show this same respect to all people and organizations
we interact with.
Honesty and Integrity
We will operate with the
highest standards of honesty and integrity in all aspects of
our business.
Competition and Teamwork
We are stronger and more
competitive as a team, than as individuals. We will promote
and atmosphere of team work.
Initiative, Knowledge, Risk and Responsibility
We will take the initiative
to seek and promote opportunities for improvement and
knowledge. We will accept the risks for reaching beyond our
present capabilities, and be responsible for the
consequences of our actions.
Quality,
Delivery and Value
Our Employees will expect the
same from themselves as our customers expect.
Safety
We will promote a safe, clean
work environment.
LEADERSHIP & PURPOSE
RMC is a for profit organization.
Our stockholders expect a return on their investment. The focus
of our profit strategy will be long term. We will not sacrifice
our values for short term profits.
We recognize that long term
success and consistent profitability are functions of sound and
honest business practices. We will build long term relationships
with our customers, employees and vendors as a foundation for a
strong and expanding business. In all of our business
relationships, whether it be with customers, employees, or
vendors, we will look for a win/win situation.
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